Refund Policy

Refunds for one-time programs and session packages must be requested within 7 days of purchase. If part of your package has been used, only unused sessions are eligible for a refund (see section 3).

Sessions already delivered and any digital materials you have accessed are non-refundable. This also applies to live or recorded online events attended.

If you purchase a multi-session package and have used some but not all sessions, you may request a refund for the unused portion (based on the per-session rate). Unused sessions must be claimed within the original package expiration window.

You can cancel a monthly or yearly recurring plan anytime. The cancellation takes effect at the end of your current billing period; no further charges will apply, but refunds are not available for partial periods.

If you can’t attend a scheduled session, please notify us at least 24 hours in advance to reschedule. Missed sessions without notice are forfeited and not refundable.

If you believe you were charged by mistake, contact us immediately. We will investigate and refund any duplicate or accidental charges.

To request a refund, email contact@kaylakirby.site or use the Contact page. Please include your name, the date of purchase, and reason for your request. We respond within three business days.

Approved refunds are processed through Stripe and typically return to your original payment method within 5-10 business days.

If you request a chargeback through your bank instead of contacting us, access to all coaching services will be paused until the matter is resolved.